Terms and Conditions for Man With Van Neweltham

These Terms and Conditions govern the provision of removal, delivery, collection, and related transport services supplied by Man With Van Neweltham and apply to all customers who make a booking, accept a quotation, or otherwise instruct us to carry out work. By placing a booking or confirming an estimate, you agree to be bound by these terms. These conditions are intended to set out the basis on which services are supplied, the responsibilities of both parties, and the limitations that apply to the service. For the avoidance of doubt, references to we, us, and our mean the service provider, while you and your refer to the customer, hirer, or person making the booking.

Our services are intended for domestic and commercial transport tasks carried out with reasonable care and skill. The exact scope of each job may include moving furniture, boxes, appliances, or other goods, subject to the size, weight, condition, and legality of the items. Any extras outside the original quotation, including waiting time, additional handling, stairs, distance from vehicle to premises, or unplanned collections, may result in further charges. These terms should be read together with any written quote, booking confirmation, or service specification provided before the job begins.

We reserve the right to decline any instruction that we reasonably believe is unsafe, unlawful, impractical, or likely to exceed the capabilities of the vehicle, crew, or equipment assigned to the work. The customer is responsible for ensuring that all items offered for transport are suitable for carriage and that access to the pick-up and drop-off locations is available at the agreed time. Where the terms of a particular booking conflict with these general conditions, the more specific written confirmation will prevail only to the extent that it does not conflict with mandatory law.

Booking a man and van service begins with the customer providing accurate details of the job, including the collection and delivery addresses, dates and times, type and quantity of items, access conditions, and any special requirements. Any quotation is based on the information supplied at the time of enquiry. If the details change, the quotation may need to be revised. A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment. We may refuse or cancel a booking if the information supplied is incomplete, misleading, or materially different from the actual circumstances.

The customer must ensure that the booking details are correct, including parking availability, lift access, floor levels, loading restrictions, and whether any assistance will be required at either end of the move. If the agreed service includes the handling of fragile, valuable, or heavy items, the customer should notify us in advance so that suitable arrangements can be considered. Failure to disclose relevant information may affect timing, pricing, and the ability to complete the service safely. Where a quotation is made on an hourly basis, time begins when the vehicle and crew arrive at the agreed location and are ready to start work.

We may request proof of identity, ownership, or authority to move items where it is necessary for security, compliance, or operational reasons. The customer confirms that they are legally entitled to instruct the movement of the goods and that the goods are not stolen, prohibited, hazardous, or otherwise unlawful to transport. We may also require the customer to be present, or to nominate an authorised representative, at both collection and delivery to confirm instructions, inspect items, and sign any relevant paperwork. Any failure to be available may cause delay and additional charges.

The middle of the service relationship concerns payment, and all charges must be paid in full in accordance with the quote or invoice provided. Unless agreed otherwise in writing, payment may be required in advance, on completion, or in stages for larger jobs. We accept payment methods that we specify from time to time, and all payments must clear before final release of any goods where payment on completion applies. Prices may be quoted as fixed fees, hourly rates, or a combination of both, and any minimum charge, call-out fee, or waiting charge will be made clear before work starts.

If the job extends beyond the original estimate due to additional items, delays, access problems, parking issues, or customer requests made on the day, we may charge for the extra time, labour, or vehicle use at the applicable rate. Any quoted price excludes charges that are outside our control unless expressly stated otherwise, including tolls, congestion-related costs, parking fees, fines caused by customer instructions, and costs arising from inaccurate information. Man With Van Neweltham may also request a deposit to secure a date, and deposits may be non-refundable if the booking is cancelled late or if we have reserved resources specifically for your move.

Where an invoice remains unpaid after the due date, we reserve the right to charge reasonable administrative costs and, where permitted by law, interest on overdue sums. We may also suspend or refuse further services until all outstanding amounts are cleared. Any dispute about an invoice must be raised promptly and in good faith; however, undisputed amounts must still be paid by the due date. Set-off or deduction by the customer is not permitted unless required by law or agreed in writing. All prices are stated in pounds sterling unless otherwise confirmed.

Cancellation terms are designed to reflect the resources reserved for each booking. If you need to cancel or rearrange a booking, you should notify us as soon as possible. Cancellations made with sufficient notice may be eligible for a refund of any amount paid, less any reasonable costs already incurred. If notice is short, part of the fee or deposit may be retained to cover lost time, vehicle allocation, and crew availability. The exact amount retained may depend on how close the cancellation is to the scheduled time and whether we were able to reallocate the booking slot.

If we arrive at the agreed address and are unable to carry out the service because of customer delay, absence, incorrect information, lack of access, or an unsafe environment, this may be treated as a late cancellation or failed attendance. In those circumstances, waiting charges, redelivery fees, or a minimum call-out fee may apply. If the customer asks us to leave and return later, or if the service is interrupted for reasons outside our control, additional charges may also arise. We reserve the right to reschedule or cancel without liability where circumstances beyond our reasonable control make performance impracticable.

Force majeure events include severe weather, road closures, accidents, industrial action, illness, vehicle breakdown, fire, or any other event that prevents us from carrying out the service safely or on time. If such an event occurs, we will use reasonable efforts to notify the customer and rearrange the service where practicable. Neither party will be liable for delay or failure caused by such events, provided reasonable steps are taken to mitigate the impact. This does not affect any rights that cannot lawfully be excluded under UK law.

Liability is limited to losses and damage caused by our proven negligence, wilful misconduct, or breach of these terms, subject always to the exclusions and limits set out below. We will exercise reasonable care and skill in handling goods, but we are not liable for pre-existing damage, ordinary wear and tear, defects in goods, inadequate packing by the customer, or damage caused by items being unsuitable for transport. The customer is responsible for ensuring that goods are properly prepared, protected, and labelled where necessary. Unless we agree to pack items ourselves, we do not accept responsibility for damage resulting from insufficient packaging or from the nature of the goods themselves.

We are not responsible for loss or damage to items of exceptional value unless we have expressly agreed in writing to transport them and any special conditions have been followed. This includes cash, jewellery, antiques, collectibles, documents, and other high-value goods. The customer should arrange appropriate insurance where needed. Our liability for any single claim arising from a booking will, to the extent permitted by law, be limited to the amount paid or payable for the specific service giving rise to the claim, except where a higher level of liability is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Any claim for damage, shortage, or loss should be reported as soon as reasonably possible after discovery, together with evidence supporting the claim. The customer should inspect goods on delivery wherever practical. If the customer requests that items be left unattended or delivered to a third party, responsibility for those items may pass at the point of delivery or handover. We are not liable for consequential losses, lost profits, loss of opportunity, or indirect losses arising from delay or failure to perform, except where such exclusion is prohibited by law. In all cases, the customer must take reasonable steps to reduce any loss.

Waste handling is subject to UK waste regulations and environmental rules. We may provide disposal, clearance, or removal support only where this has been agreed in advance and where the waste type is lawful for us to carry. The customer must not offer us hazardous, clinical, chemical, asbestos-related, or prohibited waste unless we have expressly agreed and confirmed that we are authorised and equipped to handle it. The customer is responsible for accurately describing any waste or items for disposal so that we can determine whether a job is acceptable and whether any special documentation, segregation, or treatment is required.

Where waste is collected as part of a service, the customer confirms that they are the owner of the waste or otherwise authorised to arrange its removal. Waste must not include items that are contaminated, dangerous, or mixed with regulated materials unless agreed in writing. If we reasonably suspect that waste has been misdescribed or that its handling would breach environmental or transport requirements, we may refuse collection, suspend the job, or return items at the customer’s expense. Any charges already incurred will remain payable, including vehicle time, labour, and disposal-related costs.

In providing waste services, we may use licensed facilities, transfer stations, or other authorised disposal routes where required. The customer agrees to cooperate with any lawful request for information needed to comply with traceability, recycling, or duty-of-care obligations. If an item is later found to be prohibited, unlawfully described, or subject to special handling requirements, the customer will be liable for all resulting costs, claims, penalties, and cleaning or remediation expenses, to the extent permitted by law. We may retain records relating to disposal where necessary for compliance and operational purposes.

The customer must ensure that properties, stairways, entrances, lifts, driveways, and parking areas are safe and suitable for the work. We are not obliged to move items through inaccessible, dangerous, or structurally unsuitable routes. If we reasonably consider that an item is too heavy, too large, unstable, or unsafe to move without additional equipment or personnel, we may decline to proceed until suitable arrangements are made. The customer is responsible for obtaining any required permissions from landlords, management companies, neighbours, or local authorities.

Any estimates of arrival or completion are given in good faith but are not guaranteed unless expressly stated as a fixed service window. Delays can occur due to traffic, weather, customer readiness, loading complexity, or circumstances outside our control. We will use reasonable endeavours to arrive on time and complete the work efficiently. If the customer requests changes to the planned route, timing, or scope of work during the booking, we may need to revise the quotation and timetable accordingly.

Nothing in these terms creates a partnership, joint venture, employment relationship, or agency arrangement between the parties. Any person placing a booking on behalf of a company, household, or organisation confirms that they have authority to do so and will be personally responsible if that authority is lacking. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right on one occasion does not waive that right on any other occasion.

These Terms and Conditions are governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with them, except where mandatory law requires otherwise. By using our van moving service, requesting a quotation, or confirming a booking, you acknowledge that you have read, understood, and accepted these conditions. If you do not agree with any part of them, you should not proceed with the booking.

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time your booking is accepted will apply to that booking unless a later change is required by law. Any changes will not affect completed services retrospectively. For clarity, no variation to these terms will be valid unless confirmed by us in writing or through a clearly stated booking confirmation that refers to the revised arrangement.

The customer also accepts that these conditions form the basis of the agreement between the parties and should be read carefully before booking. Where any issue is not covered by these terms, the matter will be resolved in a reasonable manner consistent with UK contract principles and applicable consumer law. These terms are intended to provide fair protection for both parties and to ensure that the services of Man With Van Neweltham are delivered professionally, lawfully, and with clear expectations on each side.